ROBIN releases API for platform independent order integration in customer service dashboard

Contextual customer service now available for any web store on any e-commerce platform

04 MARCH 2014, ARNHEM, THE NETHERLANDS
Summary
Today, ROBIN released it’s API so that any web store can enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using. Existing integrations with Shopify, Magento and SEOshop will be followed by integration with Bigcommerce. Within' a few weeks ROBIN expects the first integrators to deliver their source codes for e-commerce integration with Prestashop, WooCommerce and SumoStore on GitHub.

Today, ROBIN released it’s API so that any web store can enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using.

ROBIN is an all-in-one customer service app for web stores. Developers who wish to use the API to build a connection between an e-commerce platform and ROBIN can request an API key and API secret (password) via the ROBIN support site.

Contextual customer service for e-commerce

Online stores using Shopify, Magento or SEOshop, already enjoy free integration between their e-commerce platform and their online ROBIN customer service dashboard. Showing order, billing and shipping data adds valuable context to the customers’ question, so that web store teams can offer online shoppers better and faster service.

The ROBIN dashboard also shows retention information such as customer lifetime value, total number of orders and first date of purchase. This helps web stores to better prioritize their customer service requests and increase their focus on return customers.

In addition to adding e-commerce data to the customer profile by establishing a connection with the e-commerce platform, developers can now also enrich their customer profiles with information from CRM, Business Intelligence and other databases.

ROBIN CEO Patrick Speijers says: “In 2014 customers expect a more personalized conversation and shopping experience. Through our API, ROBIN allows web stores to enrich customer profiles with social links, location, clothing size, birthday, coupon balance and much more. This way, every staff member knows the customer personally.”

An increasing number of e-commerce platforms

Shopify, Magento and SEOshop users who sign up for ROBIN automatically get the free integration with their e-commerce platform. Recently, ROBIN was one of 15 launching apps in Bigcommerce integrated apps store (oAuth). ROBIN expects to finalize the order integration for Bigcommerce within’ the next few months.

Currently we’ve already granted API access to developers who wish to build an integration for Prestashop, Woocommerce, SumoStore and more.

For each developer or organization who is first to create a new re-usable store connection, we offer a 12 months free Team Pro plan in exchange for the source code which must be placed on Github.

ROBIN’s Team Pro supports multi-store customer service. This means that multiple web stores, from multiple e-commerce platforms can be connected to and integrated with one online customer service dashboard.

Quotes
"In 2014 customers expect a more personalized conversation and shopping experience. Through our API, ROBIN allows web stores to enrich customer profiles with social links, location, clothing size, birthday, coupon balance and much more. This way, every staff member knows the customer personally." Patrick Speijers, CEO ROBIN
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About ROBIN

The customer support app with everything you do need and nothing you don’t.

ROBIN gives online stores the simplest, smartest route to great customer service. We streamline all customer questions from email, live chat, web form and phone into one central dashboard. We add customer’s order, billing and shipping info, lifetime value, conversation history - and other contextual data - right next to the customers’ question.

ROBIN doesn’t bother users with complicated business rules. Instead, we automagically route support questions to the right team member — based on whoever is best suited to answer that specific question. When they get it, ROBIN then automatically suggests answers that get smarter every time.

ROBIN offers advance e-commerce integrations for Shopify, Bigcommerce (June ’14), Magento, SEOshop and also has an API so that web store owners on different e-commerce platforms can build the integration themselves. ROBIN users can add as many Shopify stores to the ROBIN dashboard as they want. And of course, all it takes is one click to install.

ROBIN is a Dutch software company, founded in 2011. In 2012 we reached the finals of The Next Web Startup Rally during TNW Conference Amsterdam in 2012. In 2013 we received an Innovation Award from the Dutch association for online stores Thuiswinkel.org.

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