Batman invests $1 Million in ROBIN

The ambition to become the number one customer service app for web stores requires growth capital.

06 JANUARY 2014, ARNHEM, THE NETHERLANDS
Summary
ROBIN announces that it has raised a second round of seed funding of $1 Million. ROBIN is the customer service app that helps web store teams to become customer service super heroes. The investment comes from Batman B.V. – the newly started investment company owned by Orbys Ventures and serial online entrepreneur Jan-Willem Tusveld, both based in The Netherlands. The fresh cash injection enables ROBIN to upscale international marketing activities and faster execute the product roadmap.

Today, ROBIN Software B.V. announced in a blog post that it has raised a second round of seed funding of $1 Million. ROBIN is the customer service app that helps web store teams to become customer service super heroes.

The investment comes from Batman B.V. – the newly started investment company owned by Orbys Ventures and serial online entrepreneur Jan-Willem Tusveld, both based in The Netherlands.

“I’m super proud of this new cooperation”, says ROBIN’s CEO Patrick Speijers. He continues: ”Batman brings smart money to the table at ROBIN. Their financial expertise and massive online marketing experience will no doubt be of great value to our growth plans.”

ROBIN, the small customer service bird from the Netherlands, Finalist of The Next Web Startup Rally in 2012 and awarded with the E-commerce Innovation award 2013 by the Dutch E-commerce Association, has big ambitions and needs to fly long distances. The ambition is to become the number one customer service app for web stores.

ROBIN’s mission is to continuously enhance the capability of small & medium sized retailers to eliminate bad customer service, create word of mouth and increase retention & loyalty. This fresh cash injection enables ROBIN to upscale international marketing activities, faster execute the product roadmap and drive revenue goals.

ROBIN recently added two team propositions to its pricing model. The Team Plus package includes 3 users, Customer Lifetime Value information and 2nd line support. The Team Pro package includes 5 users and has been developed for Multi Store environments. The Team Pro package allows merchants to run multiple web stores from one single customer service dashboard. This functionality will become available in January 2014.

These new packages are welcome additions to ROBIN’s Basic & Premium packs. All ROBIN’s pricing plans, including Basic and Premium, come with a free e-commerce integration.

Because of these integrations with leading e-commerce platforms such as Shopify, Magento & SEOshop, ROBIN can enrich the customer service dashboard with order, shipping and billing info. This enables web stores to offer better service in less time.

Quotes
"I’m super proud of this new cooperation. Batman brings smart money to the table at ROBIN. Their financial expertise and massive online marketing experience will no doubt be of great value to our growth plans." Patrick Speijers, CEO ROBIN
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About ROBIN

The customer support app with everything you do need and nothing you don’t.

ROBIN gives online stores the simplest, smartest route to great customer service. We streamline all customer questions from email, live chat, web form and phone into one central dashboard. We add customer’s order, billing and shipping info, lifetime value, conversation history - and other contextual data - right next to the customers’ question.

ROBIN doesn’t bother users with complicated business rules. Instead, we automagically route support questions to the right team member — based on whoever is best suited to answer that specific question. When they get it, ROBIN then automatically suggests answers that get smarter every time.

ROBIN offers advance e-commerce integrations for Shopify, Bigcommerce (June ’14), Magento, SEOshop and also has an API so that web store owners on different e-commerce platforms can build the integration themselves. ROBIN users can add as many Shopify stores to the ROBIN dashboard as they want. And of course, all it takes is one click to install.

ROBIN is a Dutch software company, founded in 2011. In 2012 we reached the finals of The Next Web Startup Rally during TNW Conference Amsterdam in 2012. In 2013 we received an Innovation Award from the Dutch association for online stores Thuiswinkel.org.

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