Robin launches social and online customer service app for online retailers

The best marketing is great service!

26 APRIL 2012, WILP, THE NETHERLANDS
Summary
Today Robin, the cloud based customer service app for online retailers to enhance customer satisfaction, trust and loyalty, was launched on The Next Web conference in Amsterdam. Robin is one of the finalists of "The Next Web BizSpark Startup Rally". The product is available now, free of charge until July 1st 2012. The transparent and straight forward pricing model of conversation credits, fits the ease of use and simplicity of the app itself. Start interacting on the fly at www.robinhq.com
Today Robin, the cloud based customer service app for online retailers to enhance customer satisfaction, trust and loyalty, was launched on The Next Web conference in Amsterdam. Robin is one of the finalists of "The Next Web BizSpark Startup Rally 2012".

Robin is the app for managing conversations from different communication channels like twitter, e-mail and out-of-the-box webform. Robin can be used on desktop, iPad or iPhone. In order to optimize customer happiness and build trust and loyalty it is key to be responsive and give personal and relevant answers to customer enquiries. This is exactly what Robin will do for you in a simple and easy to use manner, that will enable you to interact quickly while working efficiently.

The product is now available in English and Dutch. The simple pricing model of conversation credits on pre paid or subscription base is as simple and straight forward as the app itself. The ambassador program offers lots of free credits in exchange for eg. sharing the online retailer's customer happiness index on Twitter. 

"The past months we had the pleasure to work with Robin. We experienced happy customers, reduction of handling time and I personally rediscovered that handling customer enquiries can be great fun." said Koen Reuser, CEO of Expresswear.

Robin challenges online retailers to be the best in service by launching a competition to get the best customer happiness index that is automatically generated for each online retailer that uses Robin. In July there will be an award show where the winners of the first Robin Customer Service Awards 2012 will be announced and honored.

Robin has a special offer: 100% free use of Robin until July 1st 2012. It is the early bird that catches the worm.

Start interacting on the fly at www.robinhq.com!
Quotes
"The past months had the honor to work with Robin. We experienced happy customers, reduction of handling time and I personally rediscovered that handling customer enquiries can be great fun." Koen Reuser, CEO of Expresswear
Spokespeople
About ROBIN

The customer support app with everything you do need and nothing you don’t.

ROBIN gives online stores the simplest, smartest route to great customer service. We streamline all customer questions from email, live chat, web form and phone into one central dashboard. We add customer’s order, billing and shipping info, lifetime value, conversation history - and other contextual data - right next to the customers’ question.

ROBIN doesn’t bother users with complicated business rules. Instead, we automagically route support questions to the right team member — based on whoever is best suited to answer that specific question. When they get it, ROBIN then automatically suggests answers that get smarter every time.

ROBIN offers advance e-commerce integrations for Shopify, Bigcommerce (June ’14), Magento, SEOshop and also has an API so that web store owners on different e-commerce platforms can build the integration themselves. ROBIN users can add as many Shopify stores to the ROBIN dashboard as they want. And of course, all it takes is one click to install.

ROBIN is a Dutch software company, founded in 2011. In 2012 we reached the finals of The Next Web Startup Rally during TNW Conference Amsterdam in 2012. In 2013 we received an Innovation Award from the Dutch association for online stores Thuiswinkel.org.

news