E-commerce Startups ROBIN & RetentionGrid Launch Powerhouse Integration for Web Store Owners

22 May — All customer service conversations streamlined into one central dashboard, enriched with behavioral data allows web store owners to have more insightful conversations with customers to strengthen loyalty and improve retention!

March 2014

  1. Mar 04

    ROBIN releases API for platform independent order integration in customer service dashboard

    Today, ROBIN released it’s API so that any web store can enrich their ROBIN customer service dashboard with e-commerce data, regardless of the e-commerce platform they’re using. Existing integrations with Shopify, Magento and SEOshop will be followed by integration with Bigcommerce. Within' a few weeks ROBIN expects the first integrators to deliver their source codes for e-commerce integration with Prestashop, WooCommerce and SumoStore on GitHub.

January 2014

  1. Jan 22

    ROBIN introduces out-of-the-box multi-store customer service solution for e-Commerce

    Today, ROBIN – the customer service app for web stores – announced the introduction of another major new feature: multi-store. This means that web store owners and e-commerce managers, who operate multiple online stores, can now offer their customers top notch support all from one, easy to use, dashboard. The multi-store functionality is part of ROBIN’s Team Pro plan which is competitively priced at $199 (€ 149) per month, including 5 users, 5 connected web stores and a 14 day trial.
  2. Jan 06

    Batman invests $1 Million in ROBIN

    ROBIN announces that it has raised a second round of seed funding of $1 Million. ROBIN is the customer service app that helps web store teams to become customer service super heroes. The investment comes from Batman B.V. – the newly started investment company owned by Orbys Ventures and serial online entrepreneur Jan-Willem Tusveld, both based in The Netherlands. The fresh cash injection enables ROBIN to upscale international marketing activities and faster execute the product roadmap.

November 2012

  1. Nov 21

    ROBIN partners with SEOshop to deliver an integrated e-commerce customer service solution

    ROBIN, the intelligent social customer service assistant for online retailers, announces a new partnership with SEOshop, a leading e-commerce platform in The Netherlands, resulting in a fully integrated customer service solution to its users. Excellent customer service means that you respond fast, personal and relevant to the request of the customer. And as many customer requests concern pending orders the link between the two systems is of high added value.

April 2012

  1. Apr 26

    Robin launches social and online customer service app for online retailers

    Today Robin, the cloud based customer service app for online retailers to enhance customer satisfaction, trust and loyalty, was launched on The Next Web conference in Amsterdam. Robin is one of the finalists of "The Next Web BizSpark Startup Rally". The product is available now, free of charge until July 1st 2012. The transparent and straight forward pricing model of conversation credits, fits the ease of use and simplicity of the app itself. Start interacting on the fly at www.robinhq.com