Today, ROBIN Software B.V. announced in a blog post that it has raised a second round of seed funding of $1 Million. ROBIN is the customer service app that helps web store teams to become customer service super heroes.
The investment comes from Batman B.V. – the newly started investment company owned by Orbys Ventures and serial online entrepreneur Jan-Willem Tusveld, both based in The Netherlands.
“I’m super proud of this new cooperation”, says ROBIN’s CEO Patrick Speijers. He continues: ”Batman brings smart money to the table at ROBIN. Their financial expertise and massive online marketing experience will no doubt be of great value to our growth plans.”
ROBIN, the small customer service bird from the Netherlands, Finalist of The Next Web Startup Rally in 2012 and awarded with the E-commerce Innovation award 2013 by the Dutch E-commerce Association, has big ambitions and needs to fly long distances. The ambition is to become the number one customer service app for web stores.
ROBIN’s mission is to continuously enhance the capability of small & medium sized retailers to eliminate bad customer service, create word of mouth and increase retention & loyalty. This fresh cash injection enables ROBIN to upscale international marketing activities, faster execute the product roadmap and drive revenue goals.
ROBIN recently added two team propositions to its pricing model. The Team Plus package includes 3 users, Customer Lifetime Value information and 2nd line support. The Team Pro package includes 5 users and has been developed for Multi Store environments. The Team Pro package allows merchants to run multiple web stores from one single customer service dashboard. This functionality will become available in January 2014.
These new packages are welcome additions to ROBIN’s Basic & Premium packs. All ROBIN’s pricing plans, including Basic and Premium, come with a free e-commerce integration.
Because of these integrations with leading e-commerce platforms such as Shopify, Magento & SEOshop, ROBIN can enrich the customer service dashboard with order, shipping and billing info. This enables web stores to offer better service in less time.