Today Robin, the cloud based customer service app for online retailers to enhance customer satisfaction, trust and loyalty, was launched on The Next Web conference in Amsterdam. Robin is one of the finalists of "The Next Web BizSpark Startup Rally 2012".
Robin is the app for managing conversations from different communication channels like twitter, e-mail and out-of-the-box webform. Robin can be used on desktop, iPad or iPhone. In order to optimize customer happiness and build trust and loyalty it is key to be responsive and give personal and relevant answers to customer enquiries. This is exactly what Robin will do for you in a simple and easy to use manner, that will enable you to interact quickly while working efficiently.
The product is now available in English and Dutch. The simple pricing model of conversation credits on pre paid or subscription base is as simple and straight forward as the app itself. The ambassador program offers lots of free credits in exchange for eg. sharing the online retailer's customer happiness index on Twitter.
"The past months we had the pleasure to work with Robin. We experienced happy customers, reduction of handling time and I personally rediscovered that handling customer enquiries can be great fun." said Koen Reuser, CEO of Expresswear.
Robin challenges online retailers to be the best in service by launching a competition to get the best customer happiness index that is automatically generated for each online retailer that uses Robin. In July there will be an award show where the winners of the first Robin Customer Service Awards 2012 will be announced and honored.
Robin has a special offer: 100% free use of Robin until July 1st 2012. It is the early bird that catches the worm.
Start interacting on the fly at www.robinhq.com